EMA allows us to follow lesions and rashes better and track biopsy results.” EXCEEDING EXPECTATIONS Also, our pathology lab integrates with EMA, which decreases the time we spend searching for results in the fax machines. Joseph Lee, shared, “One of the most helpful features of EMA is the ability to take, store and retrieve patient photos easily. This piece of technology fits seamlessly into our daily flow, and it just works. In addition, MIPS requirements have become more complex, but EMA captures those measures easily without clinical interruptions. It’s created a better patient experience because the technology isn’t a hindrance. They can swivel the iPad to show before and after photos, document a detailed note and capture MIPS measures, all while continuing to talk to and face the patient. Due to our high patient volume, this feature is a game changer and helpful tool to maintain open communication with providers and staff members.” PROVIDING BETTER PATIENT SATISFACTIONĮMA’s native iPad application allows the providers to remain engaged with the patient during the exam. In less than 5 minutes, I can create a task specific for each patient, compared to 10-15 minutes with our old workflow. Our triage patient coordinator said, “EMA’s tasks feature helps me keep track of patients with a history of melanoma so we can ensure they make their total body skin exam appointments. The Protocols and tasks features have been huge time savers. The system also adapts to each provider’s preferences, which saves a significant amount of clicks, so the providers can review and finalize notes more quickly. For example, if the patient is here for acne, it prompts the clinical staff to ask the relevant questions. The completeness of the notes, the help with dermatology billing and the easy incorporation of patient photos are my favorite timesaving benefits.” SAVING TIME AND IMPROVING DERMATOLOGY WORKFLOWĮMA is dermatology specific, so our documentation is more thorough from the start. Redmond shared, “I used paper charts since finishing residency in 1981, and with the help of an excellent trainer, my transition to EMA was less intimidating than I expected. Redmond, EMA was his first experience with an EHR system.ĭr. It’s a differentiator for Sona because it helps us be more efficient and improves overall patient satisfaction, allowing our physicians to practice their craft rather than worry about navigating paperwork.ĮMA was very well received by our staff and providers because it’s so simple to learn. It is flexible and easy to use, and it provides the ability to ePrescribe and maintain records quickly. We quickly recognized EMA as the industry leader with the intuitive interface our physicians were asking for. We needed a robust platform that would facilitate consistent documentation between numerous locations and scale with the large ecosystem we were building. Prior to EMA, we used a mix of paper and an outdated EHR system, which lacked efficiency and the ability to track MIPS data. They began using this dermatology software in 2017 and continue to implement the system across their 18 locations. Renée Freyer, EMR and MIPS process improvement manager, discusses the group’s success with EMA, the award-winning* dermatology EMR system from Modernizing Medicine®. This comprehensive suite of medical and cosmetic dermatology services is the new face of Sona Dermatology & MedSpa. Owned and led by physicians, the Dermatology Center is a group of practices with a 30- year history of expert medical dermatological care. In early 2016, Sona MedSpa and The Dermatology Center merged with the goal of introducing a new comprehensive medical model for skin care. Sona MedSpa was established in 1997, and its founders quickly realized the potential and power of the cosmetic dermatology/medical spa concept-bringing medically supervised skin health treatments into a luxury spa environment with a passion for customer service.
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